Privacy Policy
Last Updated: 10 January 2026
At LMB Cleaning Services, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
We may collect the following information when you use our services:
Name and contact details (phone number, email address, postal address)
Property address and access information
Service preferences and scheduling details
Payment and billing information
Communication records and service feedback
How We Use Your Information
We use your personal information to:
Provide and deliver our cleaning services
Schedule appointments and manage bookings
Process payments and maintain billing records
Communicate with you about your service
Respond to enquiries and provide customer support
Improve our services and customer experience
Comply with legal obligations
Data Protection and Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All staff members are trained on confidentiality and data protection.
Client Confidentiality
We understand that our team enters your private spaces. We maintain strict confidentiality regarding your property, belongings, and any information we encounter during our services. Our staff are bound by confidentiality agreements.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only when:
Required by law or legal process
Necessary to protect our rights or safety
With trusted service providers who assist our operations (e.g., payment processors), under strict confidentiality agreements
Your Rights
Under UK data protection law, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to processing of your data
Withdraw consent at any time
Retention of Information
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Typically, we keep client records for up to 7 years for accounting and legal purposes.
Cookies and Website Usage
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Waitlist Information
If you are placed on our waitlist, we will retain your contact information and service preferences until a space becomes available or you request removal from the list.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.